FAQ

Credit system

The credit system manages refunds to WeSport users. You cannot put money on the credit system directly. Below we describe how it works and what you can expect from it. In the following cases funds can be added to the credit system:

  • You cancel a booking within the cancellation period after paying online or paying the deposit at the location.
  • The accommodation manager has to cancel all outdoor reservations due to bad weather conditions.
In both of these cases the system refunds the deposit or full payment to your personal credit. You can find this amount and overview in your profile. How can you use this credit? The credit will automatically be used on your next booking. However you cannot use it on payment for deposit. It will be deducted from the final payment. If you wil...

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Deposit

This is a % of the total booking cost that has to be paid upfront to confirm the reservation. The deposit amount can be different per location and even per user. This is based on the rules of the accommodation and the history you have with them. WeSport is not responsible for the deposit amount and rules and execute only the rules of the accommodation. If you have questions about your personal case please discuss the deposit rules with the accommodation manager.

Online payment

We like online payment. It is safe and you directly know for sure that the reservation is final. With online payment you pay the full amount at once instead of in two steps. No need to go to the location prior to the playing time and no need to bring any cash on your playing date.

Cash payment

We at WeSport believe in a cash free world. However, we see that it is still part of the daily routine of many accommodation managers. We give an option to pay all costs in cash. However please be aware of the payment time limit and location. When you make a reservation the reservation is only final after the deposit is received by the accommodation manager within the mentioned time.

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